Refund policy

UNIT411 | ASSET GUARANTEE & RETURN PROTOCOL

Effective Date: February 11, 2026

Status: Operational / Active

Brokerage Note: UNIT411 operates on a high-velocity Just-in-Time Luxury Brokerage model. Our pricing reflects a lean cost structure for surplus and liquidation assets. To maintain these industry-leading rates, our return protocol is strictly governed by the conditions below.


1. GENERAL RETURN CONDITIONS

All assets acquired through the terminal are subject to the following terms:

  • Eligibility Window: 7 calendar days from delivery or pickup.
  • Asset Condition: Items must be returned in the exact condition documented during the initial audit (factory-sealed or as described).
  • Restocking Fee: A 15% fee applies to all returns due to "Buyer’s Remorse" (change of mind, measurement errors, or aesthetic preference).
  • Final Sales: Assets explicitly marked "AS-IS" or "FINAL SALE" on the terminal are ineligible for return, refund, or exchange.

2. THE AUDIT GUARANTEE

Every item on UNIT411 undergoes a rigorous inspection before listing.

  • Compliance: If an asset presents a major functional defect not disclosed in the "Audit & Specs" section of the product page, UNIT411 will provide a full refund or repair at our expense.
  • Reporting Deadline: Any discrepancy regarding the audit must be reported within 48 hours of reception to atelierducan@gmail.com.

3. MANDATORY INSPECTION PROTOCOL

Luxury furniture and industrial assets require meticulous handling.

  1. Immediate Inspection: You are required to inspect the asset immediately upon delivery or collection.
  2. Transit Damage: Any physical damage caused during transit must be documented and photographed instantly. Notify the brokerage desk within 24 hours.
  3. Resolution: Based on the inspection audit, we will offer a repair allowance, a partial refund, or a full return authorization.

4. RETURN PROCEDURE (RA NUMBER)

No returns will be accepted at our facility without a valid Return Authorization Number (RA#).

  • Initiation: Email atelierducan@gmail.com with your Order ID and the subject line "RETURN REQUEST."
  • Logistics: * For authorized returns (excluding defects), the client is responsible for transport to our Gatineau technical center.
    • Drop-offs at our Gatineau warehouse are available by appointment only to waive transit costs.

5. EXCHANGES

UNIT411 deals primarily in unique, 1-of-1 assets. We do not offer direct exchanges. The standard procedure is to return the current asset (if eligible) and place a new reservation for available inventory on the terminal.

6. REFUNDS

Once the asset is inspected and cleared by our technical team in Gatineau:

  • Refunds are processed within 10 business days.
  • Credits will be applied to the original method of payment, minus any applicable restocking fees.

Questions? Contact the Technical Desk: atelierducan@gmail.com

UNIT411 - Brokerage Desk, Gatineau, QC.